— PRICING
Pricing
You pay for the number of active devices, and the unit price drops as that number grows. While you're still rolling out in the first months, you're only billed for the devices actually in use that month.
CallGem offers three pricing models. Organizations choose based on their growth plans; switching during the contract is possible.
Pay As You Go
Pay only for active devices each month
Monthly invoice = active devices that month × per-device unit price. Your bill follows fleet changes; no minimum commitment.
Operations with fluctuating fleet sizes, organizations evaluating after a pilot, seasonal workforce.
Flexible Segment + Ramp-Up
Fixed monthly fee with a 3-month ramp
Customer picks a segment (1,000 / 2,000 / 3,000 / 5,000 / 7,500 / 10,000 devices). The first 3 months are a ramp-up period: each month's invoice is calculated as actual active devices × unit price. From month 4 onwards — regardless of whether fleet reached segment target — the fixed segment fee applies for the rest of the contract.
Organizations with a clear device target; phased rollout in 1-3 months; budget predictability.
Perpetual License
One-time fee, optional annual maintenance
One-time fee = unit price at request × device count × multiplier. Annual maintenance/updates optional. Source-code escrow possible in specific cases.
Long-term enterprise investments, IT budgets favoring single-line capex, public sector.
How the Ramp-Up Works
When you select the Flexible Segment model, the first 3 months are a ramp-up period. Rolling out call recording to the field takes weeks; during this period you only pay for devices truly enrolled that month. From month 4 onwards, the fixed segment fee kicks in — providing predictable budget for IT and finance.
Month 1
Pilot group. Invoice: pilot device count × unit price.
Month 2
Phased expansion. Invoice: active devices that month × unit price.
Month 3
Full rollout completed. Invoice: active devices that month × unit price.
Month 4+
Fixed segment fee applies. Stays fixed even if actual count is below or above segment target.
Add-ons
Speech-to-Text (STT)
Optional. Per-device monthly fee scaling with usage intensity.
Quality Signal + Keyword Analytics
Included in the STT add-on.
Industry-Specific Model Training
The transcription model is trained to better recognize your organization's own terms. One-time fee, person-day basis.
Source Code Escrow
Contractual safeguard, held by a third-party escrow agent.
Deployment Architecture & Data Access
CallGem production architecture is delivered in a 4-server redundant standard configuration. Pre-production and production environments are designed separately.
On-Premise Deployment
Servers in the customer's infrastructure. Call recordings, personal and operational data reside only in the customer's system. Tecmony has no direct access to production data.
Pre-prod Environment
Separate environment for testing, validation and training. Version transitions are tested here first, then promoted to production. No real customer data lives in this environment.
Prod (Production) Environment
Live operations. 2 application + 2 database servers, redundant configuration. Tecmony provides only SLA-scoped support/health access; never holds real call data.
Data Responsibility
All production data is under the customer's data controller responsibility. Tecmony acts as 'data processor' (per applicable privacy law) supplying software infrastructure; no technical or operational access to production data.
Annual Price Update
Each year the higher of: (PPI + CPI)/2 + a fixed point increment, or USD currency change. Calculation method is defined transparently in the contract.
Your custom price
Custom quote based on fleet size, deployment preference and add-ons. Fill one form, hear back within 1 business day.
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