— ANDROID BUSINESS PHONE CALL RECORDING
Records every business call
automatically.
CallGem is an app installed on Android business phones. It records all incoming and outgoing GSM calls — in the background, in stereo (two separate channels) — without changing how the employee uses their phone at all.
MANAGE · RECORD · IMPROVE
CallGem is enterprise device-management software for company-owned devices. Cellular business calls only (no personal messaging/VoIP). Employees see a persistent notification; disclosure and consent are the employer's responsibility under applicable law.
— 01
When Calls Aren't Recorded
Questions a sales manager often can't answer:
- — Which rep talked to which customer?
- — Are the promises made to customers being kept?
- — Which competitor came up in the call?
- — How did we answer the objections?
The rep writes the report
You only know what happened in the call as far as the employee tells you.
Promises go unrecorded
If a promise to a customer isn't recorded, both sides remember it differently in a dispute.
Unclear what the customer said
The customer's real objection and expectation are gone the moment the call ends.
Data is scattered
Calls in one place, location in another, performance somewhere else. None of it together.
— 02
How It Works
You install the app on the device, and calls start recording. There's nothing for the employee to do.
Call Recording
All inbound and outbound GSM calls are recorded in the background, in stereo. The employee uses the phone normally.
Location Stamping
Each call is recorded together with the location where it was made. 99.9% coverage.
Central Dashboard
Every recording in one place, by department, team and rep. Role-based access.
Device Management
Runs as a mandatory enterprise app on company-owned devices. The employee can't remove or turn it off.
High Scale
Up to 100,000 devices per cluster. No call loss, under 2 seconds upload time.
Transcription (optional)
If you want, calls are automatically transcribed and made searchable. Speaker separation and keyword search included.
— 03
Compliance & Quality Insights From Business Calls
Automatic Transcription
Speech-to-text in seconds. Multilingual. 99.8% success rate.
Speaker Diarization
Agent vs customer voices labeled automatically.
Keyword & Phrase Search
Scan thousands of calls for "refund", "lawsuit", "competitor" — jump to the moment, listen.
Service Quality Signals
Call-quality signals such as customer dissatisfaction or escalation are auto-flagged for service improvement.
"Which calls this week mentioned 'lawsuit' and which reps made them?"
▶ 14 results in 8 sec. Audio included.
— 04
Live in One Week
Setup
Server infrastructure and dashboard ready.
Configure
Departments, roles, agent list. Integrated with your existing corporate directory.
Deploy
Enroll devices via QR code.
Go Live
Call recording, location tracking, analytics — all running.
Deployment Options
On-Premise
Your servers, your data. Recordings never leave your perimeter.
Private Cloud
Dedicated managed infrastructure. Uptime SLA, automated backups.
Hybrid
Recordings on-prem, analytics in cloud. Best of both worlds.
— 05
Thousands of devices can record at once without losing a call
High Concurrency
System does not slow down even when thousands of devices upload calls simultaneously.
Smart Job Queue
Call load spreads automatically during peak hours. Recordings during heavy traffic are queued in order — zero loss.
Unlimited Storage
Recording archive can be kept for years. Lifecycle policies for cost control.
Zero-Downtime Updates
System updates applied without interruption. Field user doesn't even notice.
Trusted partnerships
— 06
Manufacturer-Authorized Solution
Samsung authorized solution partner. Warranty preserved.
No root, no downgrade, no jailbreak, no gray-area methods. Works exclusively through manufacturer-approved enterprise APIs — manufacturer warranty and device support fully preserved.
- ✓ Hardware-level device security
- ✓ End-to-end encrypted storage
- ✓ Device authentication
- ✓ Role-based access control
- ✓ Full audit trail
- ✓ Automatic backup & DR
Google Verified Developer
Tecmony is an Android Developer Verification approved publisher (D-U-N-S 595817447). CallGem is built strictly within Google's and Samsung's official enterprise (Device Owner / Knox) management frameworks.
— 07
Counterparty Consent — The Organization Decides
CallGem does not impose a recording policy. It offers a flexible architecture guaranteed at the hardware level.
How the counterparty's voice (customer, third party) is handled is configured per organization. The stereo recording architecture makes this possible:
Never record
The counterparty's voice doesn't even reach device memory. Outside the scope of personal data regulations. Our recommended default.
Allow-list based
Recording only for numbers marked as consented in the customer's own CRM; otherwise the employee side only.
Disclosure + reaction
The employee says 'this call is being recorded'; the system analyzes the counterparty's reaction and behaves accordingly.
Employee oversight
Disclosure compliance is measured and integrated into the organization's incentive/disciplinary system.
When the counterparty refuses explicitly, or when the employee did not announce the recording, the counterparty's audio is never created — this safeguard cannot be overridden, not even by the customer organization.
Details in the privacy policy →Ready to see what your team is doing in the field?
Contact us for a demo and free pilot offer.
▶ Request Demo