— CALL RECORDING & FIELD VISIBILITY PLATFORM
Install the App.
The Rest Is Automatic.
Provisioned by IT on the company-owned device. Once enrolled, business-call recording and location run automatically with a persistent on-device notification — no manual steps for staff.
MANAGE · RECORD · IMPROVE
CallGem is enterprise device-management software for company-owned devices. Cellular business calls only (no personal messaging/VoIP). Employees see a persistent notification; disclosure and consent are the employer's responsibility under applicable law.
— 01
The Invisible Side of Field Sales
Questions a sales manager faces every day:
- — Which rep talked to which customer?
- — Are the promises being kept?
- — Which competitor was mentioned?
- — How did we respond to objections?
- — How are field activities tracked across districts?
Blind Spot
Field reps write their own reports — a filtered version of reality reaches the manager.
Lost Promises
Commitments to customers are not recorded — when disputes arise, parties remember differently.
Lost Customer Signal
The customer's real objection, concern and expectation vanish when the call ends.
Scattered Tools
Call, location, performance — each in a separate system, none aware of the other.
— 02
One Approach
Install on device. The rest is automatic.
Automatic Call Recording
Every inbound & outbound mobile call captured in the background with stereo channel separation.
Location Stamping
Each business call is recorded with location context for field asset management and compliance. 99.9% coverage rate.
AI Content Analysis
Transcription, speaker diarization, sentiment analysis, keyword extraction.
Central Dashboard
Real-time visibility at department, team and rep level. Role-based access control.
Device Management
Managed as a mandatory enterprise application on company-owned devices — standard MDM behavior. Tamper-resistant by design.
High Scale
100,000+ devices per single cluster. Zero call loss. <2s post-call upload.
— 03
Compliance & Quality Insights From Business Calls
Automatic Transcription
Speech-to-text in seconds. Multilingual. 99.8% success rate.
Speaker Diarization
Agent vs customer voices labeled automatically.
Keyword & Phrase Search
Scan thousands of calls for "refund", "lawsuit", "competitor" — jump to the moment, listen.
Service Quality Signals
Call-quality signals such as customer dissatisfaction or escalation are auto-flagged for service improvement.
"Which calls this week mentioned 'lawsuit' and which reps made them?"
▶ 14 results in 8 sec. Audio included.
— 04
Live in One Week
Setup
Server infrastructure and dashboard ready.
Configure
Departments, roles, agent list. Integrated with your existing corporate directory.
Deploy
Enroll devices via QR code.
Go Live
Call recording, location tracking, analytics — all running.
Deployment Options
On-Premise
Your servers, your data. Recordings never leave your perimeter.
Private Cloud
Dedicated managed infrastructure. Uptime SLA, automated backups.
Hybrid
Recordings on-prem, analytics in cloud. Best of both worlds.
— 05
Hundreds of Thousands of Devices. Zero Call Loss.
High Concurrency
System does not slow down even when thousands of devices upload calls simultaneously.
Smart Job Queue
Call load spreads automatically during peak hours. Recordings during heavy traffic are queued in order — zero loss.
Unlimited Storage
Recording archive can be kept for years. Lifecycle policies for cost control.
Zero-Downtime Updates
System updates applied without interruption. Field user doesn't even notice.
Trusted partnerships
— 06
Manufacturer-Authorized Solution
Samsung authorized solution partner. Warranty preserved.
No root, no downgrade, no jailbreak, no gray-area methods. Works exclusively through manufacturer-approved enterprise APIs — manufacturer warranty and device support fully preserved.
- ✓ Hardware-level device security
- ✓ End-to-end encrypted storage
- ✓ Device authentication
- ✓ Role-based access control
- ✓ Full audit trail
- ✓ Automatic backup & DR
Google Verified Developer
Tecmony is an Android Developer Verification approved publisher (D-U-N-S 595817447). CallGem is built strictly within Google's and Samsung's official enterprise (Device Owner / Knox) management frameworks.
— 07
Counterparty Consent — The Organization Decides
CallGem does not impose a recording policy. It offers a flexible architecture guaranteed at the hardware level.
How the counterparty's voice (customer, third party) is handled is configured per organization. The stereo recording architecture makes this possible:
Never record
The counterparty's voice doesn't even reach device memory. Outside the scope of personal data regulations. Our recommended default.
Allow-list based
Recording only for numbers marked as consented in the customer's own CRM; otherwise the employee side only.
Disclosure + reaction
The employee says 'this call is being recorded'; the system analyzes the counterparty's reaction and behaves accordingly.
Employee oversight
Disclosure compliance is measured and integrated into the organization's incentive/disciplinary system.
When the counterparty refuses explicitly, or when the employee did not announce the recording, the counterparty's audio is never created — this safeguard cannot be overridden, not even by the customer organization.
Details in the privacy policy →Ready to see what your team is doing in the field?
Contact us for a demo and free pilot offer.
▶ Request Demo