— ONE APPROACH
Install on device. The rest is automatic.
MANAGE · RECORD · IMPROVE
Automatic Call Recording
Every inbound & outbound mobile call captured in the background with stereo channel separation.
Location Stamping
Each business call is recorded with location context for field asset management and compliance. 99.9% coverage rate.
AI Content Analysis
Transcription, speaker diarization, sentiment analysis, keyword extraction.
Central Dashboard
Real-time visibility at department, team and rep level. Role-based access control.
Device Management
Managed as a mandatory enterprise application on company-owned devices — standard MDM behavior. Tamper-resistant by design.
High Scale
100,000+ devices per single cluster. Zero call loss. <2s post-call upload.
— CALL FLOW
One call, four stages
Device to analytics — an end-to-end flow. Integrity is verified at each stage; residual audio is deleted from the operator device.
Device
On the field device
- — Call is triggered (inbound/outbound/VoIP)
- — Authorized capture path activates
- — Counterparty notice (per policy)
- — Stereo audio + metadata buffered locally
Once local TTL expires, raw audio is removed from the device.
Capture
Secure transfer
- — Encrypted channel (TLS 1.3) established
- — Chunked upload — resilient even in weak coverage
- — Server-side integrity hash check
- — Failed transfers retried via durable queue
Device never deletes before server acknowledgement.
Processing
On the server
- — Stereo merge + diarisation (who spoke)
- — Speech-to-text (high accuracy, multilingual)
- — Topic / sentiment / intent extraction
- — Indexing for fast retrieval and search
Each step is observable; full audit trail written.
Analytics
Insight & action
- — Natural-language queries — “Calls disputed this week”
- — Agent scorecards + coaching suggestions
- — Anomaly detection — quality drops, missed opportunities
- — Webhook/API feed into CRM
Access is role-based; every view is recorded in the audit log.
Flow guarantees
Observability
You can see at which stage and in what time each call was processed.
Integrity
Hash check at the server end; missing chunks are re-requested automatically.
Data subject control
Deletion, anonymisation, export requests are honoured within SLA.
Reversibility
One-click recall + chain of custody for wrongly captured calls.
— CALL DOSSIER
One call, complete evidence
For every call: stereo audio, diarised transcript, location verification, sentiment line, and an evidence panel with an access log — all on one screen, in auditable form.
Stereo audio
Agent and counterparty on separate channels. Listen merged or per channel.
Diarised transcript
Time-stamped, speaker-labelled, searchable for fast access.
Location verification
Position at call time, address, accuracy (m) and timestamp.
Quality signal line
Service-quality curve across the call — neutral / positive / objection points marked.
Evidence panel
Chain of custody: viewer + timestamp on every access.
Demo / masking mode
Names, phone numbers and transcript are masked — safe viewing for training and demos.
— CALL VIEW
Every call becomes a file
Recording + transcript + location + AI analysis — agent score, keywords and coaching tips in a single view.
This is an illustrative mockup; no real customer data shown.
Compliance & Quality Insights From Business Calls
Automatic Transcription
Speech-to-text in seconds. Multilingual. 99.8% success rate.
Speaker Diarization
Agent vs customer voices labeled automatically.
Keyword & Phrase Search
Scan thousands of calls for "refund", "lawsuit", "competitor" — jump to the moment, listen.
Service Quality Signals
Call-quality signals such as customer dissatisfaction or escalation are auto-flagged for service improvement.
"Which calls this week mentioned 'lawsuit' and which reps made them?"
▶ 14 results in 8 sec. Audio included.
Hundreds of Thousands of Devices. Zero Call Loss.
High Concurrency
System does not slow down even when thousands of devices upload calls simultaneously.
Smart Job Queue
Call load spreads automatically during peak hours. Recordings during heavy traffic are queued in order — zero loss.
Unlimited Storage
Recording archive can be kept for years. Lifecycle policies for cost control.
Zero-Downtime Updates
System updates applied without interruption. Field user doesn't even notice.
Ready to see what your team is doing in the field?
Contact us for a demo and free pilot offer.
▶ Request Demo